Frequently Asked Questions
Thank you for choosing Mivineria! Here are some common questions and answers to help enhance your shopping experience:
1. How do I know that my order has been successfully submitted?
Once your order is successfully placed, you will receive a confirmation email containing an order number and details of the items purchased.
2. I would like to change my items ordered. What should I do?
Order changes are only permitted if your order status is unfulfilled. Please email us at [email protected] for assistance.
3. How do I view what’s in my shopping cart?
Simply click on the “shopping cart” icon located on the upper right side of the website to review the items in your cart.
4. What are the recommended browsers for Mivineria?
Mivineria supports all web browsers including Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge.
5. How can I change my shipping address?
Shipping addresses can only be changed if your order status is unfulfilled. If your order has already shipped, please wait for it to be returned to us before requesting a change. Additional fees may apply.
6. Can I deliver to an address other than my card billing address?
Yes, you can! Ensure all details are complete to avoid any issues with delivery.
7. How do I return items?
Email us at [email protected] to inquire about returning items.
8. What’s your cancellation policy?
Cancellations are only allowed for orders with unfulfilled status. Please email us at [email protected] to request cancellation.
9. Is ordering online secure?
Yes, we prioritize the security of your information. Our website encrypts all transmission of credit card and personal customer information using SSL protocol.
10. Is it safe to use my credit card on your website?
Absolutely. Our website utilizes a secure internet payment gateway with AES-256 encryption, ensuring the highest level of security for your transactions.
If you have any further inquiries or concerns, feel free to contact us at [email protected]. Your satisfaction is our top priority!