Service Policy for Mivineria
Welcome to Mivineria! We are dedicated to providing exceptional services to our customers. Please review the terms and conditions outlined in this policy, which govern your use of our website and services.
Agreement and Access
By accessing or using our site, you agree to abide by the terms and conditions outlined in this Agreement. Please read this Agreement carefully before proceeding with any transactions.
Subject to the terms of this Agreement, Mivineria grants you a limited, revocable, non-transferable license to access and use the site for personal shopping purposes only. Any unauthorized use may result in the immediate revocation of this license.
Usage Restrictions
Except as expressly permitted, you may not reproduce, distribute, display, sell, lease, transmit, modify, or exploit any part of the site without prior written consent from Mivineria. Commercial use of the site is strictly prohibited unless explicitly authorized.
Mivineria reserves the right to refuse service, terminate accounts, or cancel orders at our discretion, particularly if customer conduct violates applicable laws or our interests.
Order Cancellation
Orders can only be modified or canceled if they are in the paid, processing, or partially shipped status. Once an order is shipped or packed, it cannot be changed. For assistance with canceling shipped orders, please contact our support center promptly.
Customer Code of Conduct
At Mivineria, customer satisfaction is paramount. We expect all interactions with our Customer Service Team to be professional and respectful. Unacceptable behavior, including aggression, abuse, threats, or persistent complaints, will not be tolerated.
Complaint Escalation Process
If you are dissatisfied with the resolution provided by our Customer Service, you may escalate your complaint by submitting a formal complaint ticket. We aim to address all complaints within 24 hours, excluding weekends and holidays.
Order Acceptance
Mivineria reserves the right to refuse or cancel orders at our discretion. Reasons for order cancellation may include limited quantities, pricing inaccuracies, or credit and fraud concerns. We may also request additional information before accepting an order.
Delivery Disclaimer
While we strive to ensure timely delivery, we are not responsible for late deliveries, especially for special occasions. We encourage customers to place orders in advance to account for potential delays.
Links to Third-Party Sites
Our site may contain links to third-party websites. Mivineria is not responsible for the content or operation of these sites. Users acknowledge that they access these sites at their own risk.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of US.
Remedies
Mivineria reserves the right to seek specific performance or injunctive relief for any breach of this Agreement. Our remedies may include damages, injunctive relief, and recovery of expenses, including legal fees.
Thank you for choosing Mivineria. We value your trust and are committed to providing exceptional service. If you have any questions or concerns regarding our service policy, please contact us at [email protected].
Company Name:
Feiying Network Technology Co., Ltd
Company Address:
6388 Foundry Ct Timnath CO 80547 US